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| HOW TO BEAT WINDOW-SHOPPERS, SAMPLE
PICKERS !! |
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The anonymous nature of Internet is a challenge
for any researcher to identify serious buyers.
I have been fooled several times in the past -
a fake buyer in the disguise of serious one AS
WELL AS A REAL SERIOUS BUYER MISTAKEN AS FAKE
!!!
The obvious question - how to separate
wheat from chaff ? Like most areas in life - there
is no short cut or ready-fix solution. One has
to observe several factors dispassionately and
come to a conclusion that is most likely to be
true. Some of the tips to think over are:
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Observe the language.
A serious buyer knows what he or she wants
or is pretty close to it. Close examination
of articulation of interest may often provide
a clue to actual intent of inquirer. A word
of mcaution however, articulation of a non-English
speaking person can not be ideal and one has
to factor this in the evaluation process.
Another flip side - some buyers do not like
to specify everything at the first go - and
are notoriously brief in their inquiry.
-
Look at the Name. Any
import-export company with names like 'Cyberpundit',
'Rocketmoney' or some such funny thing is
a suspect. More often than not, they are brokers
with little or no experience. Avoid them like
plague - if you do not want to waste your
valuable time in wild goose chase
-
Check Address of the inquirer.
I haven't found any serious buyer hesitating
to give telephone and fax numbers. Please
call the inquirer wherever necessary in addition
to e-mail exchange - serious buyers usually
appreciates it
-
Look Up Buyer's Website
These days, every serious businessman should
have a website. While buyers without website
can not be treated non-serious - a professional
looking website certainly helps in building
credibility. Check for tips on how to evaluate
web-site.
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If special design is involved,
ask for buyer's sample. Serious buyer
will not think twice to courier sample provided
seller is able to inspire confidence in buyer.
-
While sample and catalog
are very important for any buyer to select
right seller, one can not send samples to
every inquirer. If you are sure of the buyer,
please do not hesitate to send sample/catalog.
It is quite unlikely that a major order will
materialize without the buyer checking samples
or visiting your country. However, in cases
where you aren't too sure - ask for buyers'
Federal Express Account Number (so that courier
cost is on buyer's account) Fed-Ex in India
offers the service where you can send sample
at buyer's expense propvided buyer has a Fed-Ex
account. This is an equitable solution where
buyer bears courier cost and seller cost of
sample - acceptable to most serious buyers
and sellers.
However, it will be foolish to treat
this as the only test for seriousness or that
you should demand it from the buyer, as many
institutional buyers are unlikely to pay for
courier cost because of company guideline.
Remember, just as the seller can
not send samples to all buyers similarly buyer
can not be expected to foot the courier bill
in each and every case.
-
Check Credit Record If
you are ready to spend some money, there are
several International agencies who may help
you check buyer's credit record. However,
credit record for companies outside North
America and Europe may not be readily available.
Even within developed countries there are
many small and medium enterprises who are
not covered by credit rating organizations.
- Request Reference Though this is more
often asked by buyers to check seller's credentials,
sometimes sellers may also politely request
for references from past or present suppliers,
specially when credit or advance payment is
involved.
- Finally, a buyer can not be judged non-serious
just because he/she chooses not to buy your
stuff. If your offer is turned down or buyer
backs out of negoiation in last minute - dispassionately
think of possible reason for such set back.
Is it your product, price, payment terms, delivery
schedule, negotiation, communication etc. or
just lack of seriousness of buyer ?? If the
reason is on your side - it is likely that you
will find only non-serious buyers while your
competitors rake the moolah. There is no harm
if you politely ask for buyer's feedback (i.e.
request him/her reason for non-consideration/rejection).
If the buyer is helpful and finds you friendly
- he/she might help you with information on
your shortcomings. Such feedback can immensely
help you with next buyer or even same buyer
in future.
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Related Links:
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| Source:
FAIDA - Newsletter on Business Opportunties
from India and Abroad Vol:
2, Issue
1; June 1' 2001 |
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Author: Dr.
Amit K. Chatterjee
(Amit worked in blue-chip Indian and
MNCs for 15 years in various capacities
like Research and Information Analysis,
Market Development, MIS, R&D Information
Systems etc. before starting his e-commerce
venture in 1997. The views expressed
in this columns are of his own. He may
be reached at amit@infobanc.com
) |
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